jobsworths

简明释义

英[ˈdʒɒbzwɜːθ]美[ˈdʒɑːbzwɜːrθ]

n. 按步就班的官僚，工作死板的人

复 数 j o b s w o r t h s

英英释义

单词用法

同义词

反义词

例句

1.Such a thing could never happen here because it would take too long for the jobsworths to look at the proposal. This is why we are so far behind the Chinese.

燠英国网友“米歇尔”：这样的事情绝对不可能在这里发生，因为对于按部就班的人来说研究提议将花太长的时间，这就是我们如此落后于中国人的原因。

2.Such a thing could never happen here because it would take too long for the jobsworths to look at the proposal. This is why we are so far behind the Chinese.

燠英国网友“米歇尔”：这样的事情绝对不可能在这里发生，因为对于按部就班的人来说研究提议将花太长的时间，这就是我们如此落后于中国人的原因。

3.The customer service representative turned out to be a real jobsworth when she refused to make an exception for my late return.

客服代表真是个工作狂，当她拒绝为我延迟归还做例外时。

4.I can't stand jobsworths who follow rules to the letter without any common sense.

我受不了那些死板的工作狂，他们完全按照规章制度办事，却没有任何常识。

5.Dealing with jobsworths at the airport can be frustrating, especially when they refuse to help you with your luggage.

在机场与那些死板的工作狂打交道真令人沮丧，尤其是当他们拒绝帮你处理行李时。

6.He was labeled a jobsworth by his colleagues for strictly adhering to the company policies without flexibility.

由于严格遵守公司政策而缺乏灵活性，他被同事们称为工作狂。

7.The security guard was such a jobsworth, insisting that we couldn't enter without showing our ID, even though it was clearly not required.

那个保安真是个工作狂，坚持要求我们出示身份证才能进入，尽管显然并不需要。

作文

In today’s world, we often encounter various types of individuals in our daily lives, some of whom can be quite frustrating to deal with. One such type is known as a jobsworth. This term, originating from British English, refers to a person who strictly adheres to rules and regulations, often to the point of being unreasonable or unhelpful. The word is derived from the phrase 'I can’t do that, it’s not my job,' which encapsulates the attitude of these individuals. They prioritize their job description over common sense or customer service, which can lead to exasperating experiences for those seeking assistance.A classic example of a jobsworth can be found in public service sectors, such as transportation or government agencies. Imagine you are at an airport, trying to check in for your flight. You have all your documents in order, but due to a minor technical glitch with the system, the check-in agent refuses to assist you, stating that it is against company policy to override the system. Instead of finding a solution, they choose to stick rigidly to the rules, leaving you stranded and frustrated. This inflexible adherence to protocol is the hallmark of a jobsworth.The behavior of jobsworths can also be seen in retail environments. For instance, if a customer wishes to return a product that is clearly defective, a jobsworth employee might insist on following the company's return policy to the letter, even when it is evident that the customer is entitled to a refund. Instead of empathizing with the situation and aiming to resolve the issue, they cling to their duties, creating a negative experience for the customer. While it is important for employees to adhere to rules and regulations, there is a fine line between maintaining standards and being overly rigid. A good employee should balance their responsibilities with the need for flexibility and understanding. Unfortunately, jobsworths often lack this balance, which can lead to a breakdown in communication and customer satisfaction. In a world where excellent customer service is paramount, the existence of jobsworths can be detrimental to a business’s reputation.Moreover, the impact of jobsworths extends beyond individual encounters; it reflects a broader organizational culture that may discourage initiative and problem-solving. When employees feel they cannot deviate from strict policies, it stifles creativity and innovation. Companies should encourage a culture where employees feel empowered to make decisions that benefit the customer, rather than simply following orders. This approach not only enhances customer satisfaction but also fosters a more positive work environment.In conclusion, while jobsworths may seem like a minor annoyance in our everyday interactions, their presence can significantly affect customer experience and organizational effectiveness. It is crucial for businesses to recognize the importance of flexibility and empathy in their customer service practices. By promoting a culture that values both accountability and understanding, companies can minimize the impact of jobsworths and create a more positive experience for everyone involved. After all, it is the human touch that often makes the difference between a satisfactory interaction and a memorable one.

在当今世界，我们在日常生活中经常会遇到各种类型的人，其中一些人可能会让人感到非常沮丧。这样的人被称为jobsworth。这个词源于英国英语，指的是一个严格遵循规则和规定的人，往往表现得不合理或不乐于助人。这个词的来源是“我不能这样做，这不是我的工作”这句话，它概括了这些人的态度。他们优先考虑自己的工作描述，而非常识或客户服务，这可能导致寻求帮助的人感到沮丧。一个典型的jobsworth例子可以在公共服务部门找到，比如交通或政府机构。想象一下，你在机场，试图办理登机手续。你所有的文件都准备齐全，但由于系统的一个小技术故障，登机代理拒绝帮助你，声称根据公司政策不能覆盖系统。与其寻找解决方案，他们选择死守规则，让你无处可去，感到沮丧。这种对程序的僵化遵循是jobsworth的标志。jobsworths的行为在零售环境中也可以看到。例如，如果顾客希望退回一件明显有缺陷的产品，一个jobsworth员工可能会坚持按照公司的退货政策来处理，即使显然顾客有权获得退款。与其同情这种情况并努力解决问题，他们却固守职责，造成顾客的不快。虽然员工遵循规则和规定很重要，但在保持标准和过于僵化之间有一条细微的界限。优秀的员工应该将职责与灵活性和理解的需求相平衡。不幸的是，jobsworths往往缺乏这种平衡，这可能导致沟通和客户满意度的崩溃。在一个卓越客户服务至关重要的世界中，jobsworths的存在可能会对企业的声誉造成损害。此外，jobsworths的影响超出了个别遭遇；它反映了一种更广泛的组织文化，这种文化可能会阻碍主动性和问题解决。当员工感到不能偏离严格的政策时，它抑制了创造力和创新。公司应该鼓励一种文化，使员工感到有权做出有利于顾客的决定，而不仅仅是遵循命令。这种方法不仅提高了客户满意度，还促进了更积极的工作环境。总之，尽管jobsworths在我们日常互动中似乎只是一个小烦恼，但他们的存在可能会显著影响客户体验和组织效率。企业必须认识到在客户服务实践中灵活性和同理心的重要性。通过促进一种重视责任和理解的文化，公司可以最大限度地减少jobsworths的影响，并为每个人创造更积极的体验。毕竟，正是人性化的触碰往往使满意的互动与难忘的互动之间产生差异。