automatic call distributor

简明释义

自动呼叫分配器

英英释义

例句

1.With the new automatic call distributor, we can handle more calls at peak times.

通过新的自动呼叫分配器，我们可以在高峰时段处理更多电话。

2.The customer service team uses an automatic call distributor to route calls efficiently.

客户服务团队使用自动呼叫分配器来高效地转接电话。

3.An automatic call distributor helps reduce wait times for customers.

一个自动呼叫分配器有助于减少客户的等待时间。

4.The automatic call distributor assigns incoming calls based on agent availability.

该自动呼叫分配器根据客服人员的可用性分配来电。

5.Using an automatic call distributor can improve overall customer satisfaction.

使用自动呼叫分配器可以提高整体客户满意度。

作文

In today's fast-paced world, businesses are constantly seeking ways to enhance their customer service and improve efficiency. One of the most effective tools that have emerged in this regard is the automatic call distributor. An automatic call distributor (ACD) is a telephony system that automatically answers incoming calls and routes them to the appropriate department or agent based on predefined criteria. This technology plays a crucial role in managing high volumes of calls, ensuring that customers receive timely assistance while optimizing the workflow of call centers.The primary function of an automatic call distributor is to streamline the process of handling incoming calls. When a customer dials a company's phone number, the ACD system identifies the nature of the call through various methods, such as Interactive Voice Response (IVR) or caller ID. It then directs the call to the most suitable agent or department, which can significantly reduce wait times and improve customer satisfaction.Moreover, an automatic call distributor can be programmed to prioritize calls based on urgency or customer status. For instance, VIP customers may be routed to dedicated agents immediately, while general inquiries might be placed in a queue. This level of customization allows businesses to cater to their customers' needs more effectively and enhances the overall customer experience.Another significant advantage of using an automatic call distributor is its ability to provide valuable data and analytics. Call centers can track metrics such as call volume, average handling time, and agent performance. This information helps managers identify trends and areas for improvement, enabling them to make informed decisions about staffing and training.Furthermore, the integration of an automatic call distributor with other customer relationship management (CRM) systems can lead to even greater efficiencies. By linking call data with customer profiles, agents can access relevant information quickly, allowing them to provide personalized service. This integration fosters a seamless experience for customers, making them feel valued and understood.Despite its many benefits, implementing an automatic call distributor requires careful planning and consideration. Businesses must assess their specific needs and choose a system that aligns with their goals. Additionally, staff training is essential to ensure that agents can effectively utilize the ACD system and provide excellent service.In conclusion, the automatic call distributor is an invaluable tool for modern businesses looking to enhance their customer service operations. By automating the call routing process, companies can improve efficiency, reduce wait times, and gather critical data for continuous improvement. As technology continues to evolve, the role of ACD systems will likely expand, further transforming the landscape of customer service. Embracing this technology not only benefits businesses but also leads to a more satisfying experience for customers, establishing a foundation for long-term loyalty and success.

在当今快节奏的世界中，企业不断寻求提高客户服务和改善效率的方法。其中一个有效的工具就是自动呼叫分配器。自动呼叫分配器（ACD）是一种电话系统，它会自动接听来电，并根据预定义的标准将其路由到适当的部门或代理。这项技术在管理大量来电方面发挥着至关重要的作用，确保客户能够及时获得帮助，同时优化呼叫中心的工作流程。自动呼叫分配器的主要功能是简化处理来电的过程。当客户拨打公司的电话号码时，ACD系统通过多种方法（如交互式语音应答（IVR）或来电显示）识别来电的性质。然后，它将来电转接给最合适的代理或部门，这可以显著减少等待时间，提高客户满意度。此外，自动呼叫分配器可以根据紧急程度或客户状态进行编程，以优先处理来电。例如，VIP客户可能会立即转接给专门的代理，而一般咨询可能会被放入队列。这种定制化程度使企业能够更有效地满足客户需求，增强整体客户体验。使用自动呼叫分配器的另一个显著优势是它能够提供有价值的数据和分析。呼叫中心可以跟踪指标，例如呼叫量、平均处理时间和代理表现。这些信息帮助管理者识别趋势和改进领域，使他们能够对人员配置和培训做出明智的决策。此外，将自动呼叫分配器与其他客户关系管理（CRM）系统集成，可以带来更大的效率。通过将呼叫数据与客户档案链接，代理可以快速访问相关信息，从而提供个性化服务。这种集成为客户创造了无缝的体验，使他们感到被重视和理解。尽管有许多好处，实施自动呼叫分配器需要仔细规划和考虑。企业必须评估其特定需求，并选择与其目标相一致的系统。此外，员工培训对于确保代理能够有效利用ACD系统并提供优质服务至关重要。总之，自动呼叫分配器是现代企业提升客户服务运营的重要工具。通过自动化呼叫路由过程，公司可以提高效率、减少等待时间并收集关键数据以进行持续改进。随着技术的不断发展，ACD系统的作用可能会进一步扩大，从而进一步改变客户服务的格局。拥抱这项技术不仅有利于企业，还能为客户带来更令人满意的体验，为长期忠诚和成功奠定基础。