telephone operator

简明释义

话务员

英英释义

例句

1.The telephone operator 电话接线员 answered my call promptly and provided excellent customer service.

这位电话接线员 telephone operator 迅速接听了我的电话，并提供了优质的客户服务。

2.I called the company, and a telephone operator 电话接线员 helped me connect to the right department.

我打电话给公司，电话接线员 telephone operator 帮我接通了正确的部门。

3.The telephone operator 电话接线员 will transfer your call to the appropriate extension.

这位电话接线员 telephone operator 将把你的电话转接到适当的分机。

4.During the conference call, the telephone operator 电话接线员 managed all the connections.

在电话会议期间，电话接线员 telephone operator 管理了所有的连接。

5.If you need assistance, just ask the telephone operator 电话接线员 for help.

如果你需要帮助，只需向电话接线员 telephone operator 请求帮助即可。

作文

In today's fast-paced world, the role of a telephone operator (电话接线员) may seem outdated, yet it holds a significant place in the history of communication. The profession emerged in the late 19th century when the invention of the telephone revolutionized the way people connected with one another. Initially, telephone operators (电话接线员) were essential for making calls possible, as they manually connected calls by plugging wires into the appropriate jacks on a switchboard. This task required not only technical skills but also a keen sense of customer service.As society evolved, so did the responsibilities of telephone operators (电话接线员). They became the first point of contact for customers seeking assistance or information. Their ability to navigate complex telephone systems and provide accurate information was crucial for businesses and individuals alike. This role demanded patience, clarity, and excellent communication skills, as operators often had to handle multiple calls simultaneously while ensuring that each caller felt valued and understood.With the advent of automated systems and digital technology, the need for human telephone operators (电话接线员) diminished. However, their legacy continues in modern call centers and customer service departments. Today, while many calls are routed through automated systems, there are still instances where a human touch is essential. Customers often prefer speaking to a real person when dealing with complicated issues or when they feel frustrated with automated responses. Thus, the skills honed by telephone operators (电话接线员) in the past remain relevant in today's customer service landscape.Moreover, the work of telephone operators (电话接线员) was not limited to just connecting calls; they also played a vital role during emergencies. In times of crisis, such as natural disasters or accidents, these operators were often the lifeline for those in need. They provided critical information and coordinated responses from emergency services, showcasing the importance of their role in society. The ability to remain calm under pressure and provide clear instructions made telephone operators (电话接线员) invaluable during such times.In conclusion, while the traditional role of a telephone operator (电话接线员) has evolved significantly, the essence of their work remains important. They laid the groundwork for modern communication and customer service practices. As we continue to embrace technology, it is essential to remember the contributions of these professionals who facilitated connections and provided support. The skills developed by telephone operators (电话接线员) can still be seen in today's customer service representatives, reminding us that the human element in communication is irreplaceable. Whether through voice or technology, the goal remains the same: to connect, assist, and serve.

在当今快节奏的世界中，电话接线员（telephone operator）的角色似乎显得过时，但它在通信历史中占据着重要的位置。这个职业出现在19世纪末，当时电话的发明彻底改变了人们相互联系的方式。最初，电话接线员（telephone operator）对于拨打电话至关重要，因为他们通过将电缆插入交换机上的适当插孔来手动连接电话。这个任务不仅需要技术技能，还需要敏锐的客户服务意识。随着社会的发展，电话接线员（telephone operator）的职责也随之演变。他们成为寻求帮助或信息的客户的第一接触点。他们能够导航复杂的电话系统并提供准确的信息，对于企业和个人都是至关重要的。这一角色要求耐心、清晰的表达能力和出色的沟通技巧，因为接线员常常需要同时处理多个电话，同时确保每位来电者感到被重视和理解。随着自动化系统和数字技术的出现，对人工电话接线员（telephone operator）的需求减少。然而，他们的遗产在现代呼叫中心和客户服务部门中依然延续。如今，虽然许多电话是通过自动系统转接的，但在某些情况下，人性化的接触仍然是必不可少的。当客户在处理复杂问题或对自动响应感到沮丧时，他们通常更倾向于与真实的人交谈。因此，以往电话接线员（telephone operator）所培养的技能在今天的客户服务领域仍然具有相关性。此外，电话接线员（telephone operator）的工作不仅限于连接电话；在紧急情况下，他们也扮演着至关重要的角色。在自然灾害或事故等危机时期，这些接线员常常是有需要的人们的生命线。他们提供关键的信息，并协调紧急服务的响应，展示了他们在社会中角色的重要性。在压力下保持冷静并提供清晰指示的能力，使得电话接线员（telephone operator）在这种时候变得无价。总之，尽管传统的电话接线员（telephone operator）角色发生了显著变化，但他们工作的本质仍然重要。他们为现代通信和客户服务实践奠定了基础。随着我们继续拥抱技术，记住这些专业人士的贡献至关重要，他们促进了联系并提供支持。电话接线员（telephone operator）所发展出的技能在今天的客户服务代表中仍可见，这提醒我们沟通中的人性化元素是不可替代的。无论是通过声音还是技术，目标始终相同：连接、协助和服务。